American Express data shows that nearly 60 percent of customers try a new brand or a company just to find better customer service. In fact, 89 percent of customers often swap to a company's direct competitor after bad service. These findings easily transport customer service from the category of business afterthought to the category of business priority. Read this article to discover four tips to building customer loyalty, and contact Yocum Technology Group to learn how Microsoft solutions like Dynamics 365 for Field Service can support your efforts.
How can digital skills enable your employees to work remotely?
With the right communication tools and apps geared toward facilitating better teamwork, the benefits of working remotely can include increased productivity and reduced downtime, not to mention hitting that sweet spot in work-life balance.
Does your team need help navigating communication tools and apps? Contact us to learn how we can help you create a connected digital workspace.
See how the field service capabilities from Microsoft Dynamics 365 have allowed Yougenio -- an e-Digital Services company -- to optimize field service operations and provide timely, outstanding service to customers. Learn how you can improve productivity and create remarkable customer experiences with Microsoft Dynamics 365 Field Service solutions.
The landscape of teamwork is changing. Did you know that 83% of employees depend on technology to work together?
We know many businesses struggle with disjointed file sharing and dispersed resources. If it sounds like we're describing your company, don't worry--we can help.
Now you can take the hassle out of workplace communication with Teamwork solutions from Microsoft. With an integrated Teamwork solution, your employees can bring their teams and resources together, connect with users outside the company, and even work remotely. What are you waiting for? Check out this infographic for more on how your company can benefit from a comprehensive teamwork solution.
This video is a virtual class on running meetings with Microsoft Teams, led by a Microsoft training specialist. In this class, you'll learn how to schedule and manage Teams meetings end-to-end. You'll see how to access meetings and content easily and assess which devices will work best. The video also covers how to use Teams before, during, and after your meeting to create the best experience for your remote team.
Collaboration is becoming increasingly important in workplace culture, but COVID-19 is isolating employees and collaboration could be more of a challenge. Microsoft Teams can help. This Microsoft eBook shares tips and tricks on how you can use Teams to overcome blockers to collaboration—like too many apps and tools or inefficient virtual meetings. Discover how you can drive collaboration with this tool.
This Microsoft eBook goes into detail about key tools and strategies to help customers overcome blockers and improve collaboration using Microsoft Teams. These tips can easily be adapted and applied to remote work. Suggestions include streamlining tools and apps, making virtual meetings more efficient, and improving version control.
For Clifton Coffee Roasters, the first step to growing their business was to improve internal communication within the company. In the past, communication among team members was extremely disjointed, so it was challenging for team members to connect in an efficient manner. And as the business expanded and more employees were onboarded, the communication breakdown became even worse.
Enter Teamwork solutions from Microsoft. With a streamlined communication strategy that provided a single hub for company resources and multiple methods for team members to connect no matter where they were individually located, Clifton Coffee Roasters was able to grow into one of the UK's premier coffee companies. Contact our team to see how we can help transform your business with an upgraded teamwork platform.
This article offers nine ways to create a workspace and routine to make working from home a more joyful, sustainable experience. Suggestions range from self-care to workspace set up to breaks.
Some people love working from home, and can’t imagine anything better than a day with their laptop clad in pajama pants. Others miss the structure and the casual chats with coworkers that happen in their office hallways. But whether you love it or hate it, the spread of the COVID-19 coronavirus is likely to make working from home increasingly common, at least for the next few months.
Of course, not every job lends itself to this kind of flexibility. But for those of us who can do it, working from home can help decrease the overall exposure of the population to the virus, which epidemiologists say reduces the risk for those most vulnerable: older adults and people with compromised immune systems.
Read the article for all the ideas.
MacDonald-Miller Facility Solutions is shaking up the tradition-bound construction industry. Using Internet of Things and data analytics technologies, MacDonald-Miller helps customers build energy-efficient buildings and keep them operating at peak efficiency. Here, Bradd Busick, the company's Chief Information Officer, talks about how MacDonald-Miller has gone all in with the Microsoft Cloud to design cutting-edge smart-building systems that save customers money, give MacDonald-Miller new growth opportunities, and help save the planet, one building at a time.