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4 Keys to Satisfying 21st Century Customers

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American Express data shows that nearly 60 percent of customers try a new brand or a company just to find better customer service. In fact, 89 percent of customers often swap to a company's direct competitor after bad service. These findings easily transport customer service from the category of business afterthought to the category of business priority. Read this article to discover four tips to building customer loyalty, and contact Yocum Technology Group to learn how Microsoft solutions like Dynamics 365 for Field Service can support your efforts.

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Microsoft Dynamics CRM Field Service Customer Success Story: Yougenio


See how the field service capabilities from Microsoft Dynamics 365 have allowed Yougenio -- an e-Digital Services company -- to optimize field service operations and provide timely, outstanding service to customers. Learn how you can improve productivity and create remarkable customer experiences with Microsoft Dynamics 365 Field Service solutions.

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Michelin delivers with Microsoft Dynamics 365 for Field Service


In the 125 years Michelin has been in the tire game, the company has never stopped #innovating. Watch this video to see how Michelin harnesses the power of #Microsoft #Dynamics365 #technology to serve customers in game-changing ways--at home. Talk about #transformation. #fieldservice

Leading tire company Michelin put together a team dedicated to engineering a game-changing experience that would allow customers to bypass the in-store line and reclaim their day. Watch this video to see how Microsoft Dynamics 365 for Field Service allows Michelin to make the customer experience remarkable by allowing customization of Michelin's OnSite app.

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Seven Signs Your Business Should Move To A New CRM System

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"Good CRMs will not make you drool in admiration or write a pretty sonnet, but the bad ones will drive you and your employees crazy."

CRM systems are a necessary component of being proactive in managing your business. These seven signs are a great way to assess whether your CRM solution is not just meeting expectations but empowering your organization to focus on putting the customer first.

Contact us to learn how you can create connected interactions and improve efficiency for your customers and employees.

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Don't miss another post! Subscribe now for Dynamics 365 news

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According to a recent survey, more than 90% of customers said they would consider taking their business elsewhere rather than work with a company that uses outdated technology.

The solution? A single, integrated system that can grow with you. Let us help you assess your current solution and help find the right system for you.

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Climatec powered by Microsoft


As Climatec expanded, they came to need a single, all-encompassing solution to connect multiple offices, adapt easily to business processes, and support employees out in the field. Like Climatec, your company can use automation and connected interactions to improve employee experience and customer satisfaction and innovate with proactive service.

Since 1975, Climatec has been a leading provider of energy solutions and building technologies. As the company grew, it found it needed a single, all-encompassing solution to connect multiple offices, adapt easily to business processes and support employees out in the field. Climatec chose a Microsoft solution for field service to help it organize and automate business processes while also equipping employees with the data they need to deliver exceptional customer service.

Bringing in the right technology to enable employees creates better customer experiences. Let us help you drive intelligent optimization and empower your organization. Contact Yocum Technology Group to learn more about Dynamics 365 for Field Service and how it sets organizations apart by keeping the customer at the center of the business.

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Redefine service through Connected Field Service

At Yocum Technology Group, we know that data is the key to unlocking great experiences and optimizing for the future. Microsoft Dynamics 365 for Field Service helps businesses enhance their service experience by proactively detecting, troubleshooting, and resolving issues -- dispatching technicians only when necessary. Contact us to learn how you can harness AI and IoT to do more, simply.

Dynamics 365 for Field Service enables businesses to move from reactive to proactive field service by bringing together IoT and AI with Field Service. It leverages advanced analytics, machine learning and the Internet of Things to move organizations from a costly break-fix model to a never-fail service model.

Redefine service with Dynamics 365 and enhance your customers' experiences. Contact us today to get started!

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Customer Story - Opportunity heats up as Honeywell connects with homeowners

Honeywell has always been known for making "things." Thanks to the power of data and Dynamics 365, it now makes connected things -- leveraging the Internet of Things (IoT) to drive innovation and deliver more value to customers.

"Honeywell has always made great products," says Scott Harkins, Vice President of Honeywell's IoT Partner Programs, Connected Homes. "Now we make great products that are connected. And this connectivity unlocks a whole new relationship with our consumers. For the first time, we're learning from massive numbers of consumers how they use our products and what's of interest to them. And we can inform them when we add new features."

How can you harness the full power of data? With Dynamics 365, you can deliver predictive and proactive service that improve customer experiences and empower employees. Yocum Technology Group can help. Contact us today at hello@ytg.io to get started, or use the contact form below.

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