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Integrating your enterprise resource planning system with customer relationship management

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A priority of many businesses is integrating ERP software with their Customer Relationship Management (CRM) system. Read this article to discover the timesaving and data-related benefits these connections provide.

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Map to Your Customers' Sales Expectations

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Check out this infographic to see how Dynamics 365 for Sales integrates with LinkedIn and familiar Office 365 applications like Outlook to make it easy for you to navigate common sales challenges and deliver delightful customer experiences.

View: Map to Your Customers' Sales Expectations

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Driving digital transformation with Microsoft Dynamics 365 to create an integrated, growth-enabling workplace


After growing into one of the largest hotel chains in the U.S., the Red Lion Hotel Corporation (RLH) faced the challenge of combining its internal siloed legacy platforms into a unified system that enabled data-driven decision making.

Leveraging the robust capabilities of Microsoft Dynamics 365, RLH obtained accurate performance data analysis, created a more efficient and productive workplace environment, and gained a revenue-increasing ecosystem that fosters integration and scalability.

Watch the video to learn more about their success story, then contact Yocum Technology Group to learn how we can help your organization create its own success story.

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Virgin Atlantic improves internal customer service with Power BI and PowerApps


At Virgin Atlantic, Manuela Pichler and the Business Systems Development team is focused on being the world's most-loved airline -- a goal that requires creating quick wins and tactical development solutions. To achieve this goal, Manuela adopted Microsoft PowerApps to simplify and accelerate app development by connecting business data with Power BI.

Watch this video to discover what Manuela and her team are able to achieve by using Microsoft Modern BI to simplify collaboration and data sharing and get quick access to data insights anytime and anywhere. From improving customer service to ensuring safety and compliance to sparking innovation -- Microsoft PowerApps and Dynamics 365 give Virgin Atlantic everything it needs to help business and field workers excel while bringing more love to the travel experience.

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Rolls-Royce and new digital capabilities


With over 13,000 commercial aircraft engines in operation around the globe, Rolls Royce offers comprehensive maintenance services to keep them at peak performance. The company uses the Microsoft Azure platform to manage its massive volume of data coming from multiple types of equipment—all to ensure safety and efficiency for its customers.

Watch this video for insight on what Rolls-Royce achieved with a Microsoft solution for field service.

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4 Keys to Satisfying 21st Century Customers

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American Express data shows that nearly 60 percent of customers try a new brand or a company just to find better customer service. In fact, 89 percent of customers often swap to a company's direct competitor after bad service. These findings easily transport customer service from the category of business afterthought to the category of business priority. Read this article to discover four tips to building customer loyalty, and contact Yocum Technology Group to learn how Microsoft solutions like Dynamics 365 for Field Service can support your efforts.

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Microsoft Dynamics CRM Field Service Customer Success Story: Yougenio


See how the field service capabilities from Microsoft Dynamics 365 have allowed Yougenio -- an e-Digital Services company -- to optimize field service operations and provide timely, outstanding service to customers. Learn how you can improve productivity and create remarkable customer experiences with Microsoft Dynamics 365 Field Service solutions.

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Michelin delivers with Microsoft Dynamics 365 for Field Service


In the 125 years Michelin has been in the tire game, the company has never stopped #innovating. Watch this video to see how Michelin harnesses the power of #Microsoft #Dynamics365 #technology to serve customers in game-changing ways--at home. Talk about #transformation. #fieldservice

Leading tire company Michelin put together a team dedicated to engineering a game-changing experience that would allow customers to bypass the in-store line and reclaim their day. Watch this video to see how Microsoft Dynamics 365 for Field Service allows Michelin to make the customer experience remarkable by allowing customization of Michelin's OnSite app.

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Seven Signs Your Business Should Move To A New CRM System

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"Good CRMs will not make you drool in admiration or write a pretty sonnet, but the bad ones will drive you and your employees crazy."

CRM systems are a necessary component of being proactive in managing your business. These seven signs are a great way to assess whether your CRM solution is not just meeting expectations but empowering your organization to focus on putting the customer first.

Contact us to learn how you can create connected interactions and improve efficiency for your customers and employees.

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According to a recent survey, more than 90% of customers said they would consider taking their business elsewhere rather than work with a company that uses outdated technology.

The solution? A single, integrated system that can grow with you. Let us help you assess your current solution and help find the right system for you.

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