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4 Keys to Satisfying 21st Century Customers

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American Express data shows that nearly 60 percent of customers try a new brand or a company just to find better customer service. In fact, 89 percent of customers often swap to a company's direct competitor after bad service. These findings easily transport customer service from the category of business afterthought to the category of business priority. Read this article to discover four tips to building customer loyalty, and contact Yocum Technology Group to learn how Microsoft solutions like Dynamics 365 for Field Service can support your efforts.

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Empower your business with Power BI!

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Business data is multiplying exponentially. To put this data to work for your business and gain a competitive advantage, you need an end-to-end analytics solution that's not only fast, secure, and easy to use, but more important, also places this data at the fingertips of everyone in your organization, enabling anyone to transform business data into actionable insights.

Microsoft Power BI and Azure offer an unbeatable combination for analytics that enables your business to maximize the potential of its data by performing real-time analytics, visualizing the results, and leveraging insights to improve business processes, increase productivity, and ultimately gain a more competitive footing. Subscribe now to learn how Power BI and Azure, and other Microsoft solutions, can help your business excel.

View: Empower your business with Power BI! Subscribe now and never miss a post.

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Want To Be A Remote Worker? Get These Digital Skills

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How can digital skills enable your employees to work remotely?

With the right communication tools and apps geared toward facilitating better teamwork, the benefits of working remotely can include increased productivity and reduced downtime, not to mention hitting that sweet spot in work-life balance.

Does your team need help navigating communication tools and apps? Contact us to learn how we can help you create a connected digital workspace.

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Empowering remote work with Microsoft Teams

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In this infographic, discover suggestions to empower remote employees as they use Teams to embrace online communication, stay focused, share content, and stay connected.

View: Empowering remote work with Microsoft Teams

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Japanese waitress and self-taught Power BI and Azure developer digitally transforms her restaurant--and the industry


For Akiyoshi Shinobu, a waitress at Ebiya restaurant in Ise, Japan, creating superb dining experience for customers and a great place to work for colleagues has always been a passion. To accomplish both, she enrolled in a nearby computer school, and on her own time, taught herself Microsoft Power BI and Azure, and also became proficient in machine learning and A.I. Her immediate goal was to visualize the data generated by customer visits in order to improve the dining experience, deliver better service, and reduce food waste by the restaurant.

Today, the applications that she developed for Ebiya have been so effective, and become so well respected, that other restaurants and larger enterprises in the food service industry are calling upon Akiyoshi to help solve their problems. Watch the video to learn more about her incredible story.

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Innovate Infographic

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Moving Windows Server and SQL workloads to Azure provides flexible, scalable, and highly available cloud infrastructure. It also supports rapid innovation and digital transformation, freeing you to innovate. This infographic presents the benefits of running Windows Server and SQL Server on Azure.

View: Innovate Infographic

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Microsoft a Leader in The Forrester Wave™: Enterprise BI Platforms

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In a crowded field of BI solutions providers, how can customers reliably identify an industry leader? By what criteria should they make such a judgment? In this Power BI blog entry, we address both questions by citing and linking to The Forrester Wave report for Q3 2019 that recognizes Microsoft as a leader in enterprise BI platforms, where we receive the highest score in the two categories of strategy and market presence. From the blog, customers can download the full Forrester report and see how Microsoft Power BI stacks up against competing solutions, as well as explore the differentiated features in the current enterprise BI market.

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Microsoft Dynamics CRM Field Service Customer Success Story: Yougenio


See how the field service capabilities from Microsoft Dynamics 365 have allowed Yougenio -- an e-Digital Services company -- to optimize field service operations and provide timely, outstanding service to customers. Learn how you can improve productivity and create remarkable customer experiences with Microsoft Dynamics 365 Field Service solutions.

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Bringing remote patient care to remote patients with Microsoft Power BI and Azure


How do you deliver expert healthcare to the most remote towns and villages in South Africa, to the people who need it most? Dr. Raymond Campbell, founder of Phulukisa (which means "to heal" in the local language), turned to Microsoft for the answer. His solution: a cloud-enabled backpack that field doctors can take into remote areas across South Africa and use to screen patients for common diseases such as tuberculosis, HIV, diabetes, and heart disease. The data is then collected and uploaded to MySQL database in Azure, and the results are pushed back into Microsoft Power BI and delivered to doctors on the ground--all within a matter of minutes. Presented by Satya Nadella at the 2019 Inspire event, this short video illustrates how Microsoft solutions are enabling ordinary people with a vision to accomplish extraordinary things--and help save lives in the process.

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Help customers work together with Microsoft technology

The landscape of teamwork is changing. Did you know that 83% of employees depend on technology to work together?

We know many businesses struggle with disjointed file sharing and dispersed resources. If it sounds like we're describing your company, don't worry--we can help.

Now you can take the hassle out of workplace communication with Teamwork solutions from Microsoft. With an integrated Teamwork solution, your employees can bring their teams and resources together, connect with users outside the company, and even work remotely. What are you waiting for? Check out this infographic for more on how your company can benefit from a comprehensive teamwork solution.

View: Help customers work together with Microsoft technology

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