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The evolution of the customer experience means that companies need to treat every engagement opportunity as essential to earning and maintaining customer loyalty. This article from Dynamics 365 Principal Technical Specialist Tom Depew explains how Microsoft approaches meeting this goal for end users with Always On service. Contact Yocum Technology Group to find out more.
The American #RedCross is making better and quicker decisions, with more trustworthy data using #Microsoft #PowerApps. See how they’re leveraging other Microsoft solutions to help them fulfill their mission to alleviate human suffering. Watch the video here:
Is your team connecting while working remote? Leading with empathy and energy can be a challenge in virtual meetings. In this article from #Entreprenuer you’ll find five ways to lead virtual meetings more effectively—like setting an agenda, staying focused, and not running over time. Read on for more.
As expectations for customer service continue to evolve, the intelligent apps of Microsoft Dynamics 365 continue to meet the demand for an exceptional customer experience. Read this blog post and contact Yocum Technology Group to learn more about how you can enable Always On service and reach your customers 24/7.
To create a positive customer experience, organizations must understand customer behaviors, preferences, and expectations. This infographic highlights some of the key standards #Microsoft can help you achieve. Contact Yocum Technology Group to learn more today.
To handle 600 million technical support contacts with an agile business process, HP built a virtual agent using the Microsoft Dynamics 365 AI solution for customer service. This video explains what they did and how they are providing a satisfying experience for their customers.
Did you know #Microsoft Teams has more than 500+ apps you can integrate? Streamline your work experience for more efficiency when you add the apps and services you love into Teams. Contact Yocum Technology Group to get started!
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