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Whether you're looking to learn more about Artificial Intelligence, Machine Learning, the latest news on Azure, or just into tech in general, take a look at our latest blog posts! We post often about cutting edge technology and the latest innovations in the tech industry.

Create flexible operations to match customer demand

By Tim Yocum | May 25, 2021

Customers have more choices than ever. Treat every customer experience as a chance to deliver exceptional service with Always On service from Microsoft. Subscribe now to learn more.

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By Tim Yocum | May 25, 2021

Subscribe and follow for real customer stories, advice from the experts, and up to date insights and tips. Don’t miss a post!

Always-on customer engagement: It’s not just omnichannel anymore

By Tim Yocum | May 24, 2021

The evolution of the customer experience means that companies need to treat every engagement opportunity as essential to earning and maintaining customer loyalty. This article from Dynamics 365 Principal Technical Specialist Tom Depew explains how Microsoft approaches meeting this goal for end users with Always On service. Contact Yocum Technology Group to find out more.

American Red Cross – Power Platform and Microsoft Teams – Microsoft Ignite 2019

By Tim Yocum | May 24, 2021

The American #RedCross is making better and quicker decisions, with more trustworthy data using #Microsoft #PowerApps. See how they’re leveraging other Microsoft solutions to help them fulfill their mission to alleviate human suffering. Watch the video here:

5 ways to lead effective meetings with your remote team

By Tim Yocum | May 24, 2021

Is your team connecting while working remote? Leading with empathy and energy can be a challenge in virtual meetings. In this article from #Entreprenuer you’ll find five ways to lead virtual meetings more effectively—like setting an agenda, staying focused, and not running over time. Read on for more.

How virtual agents transform the customer experience

By Tim Yocum | May 18, 2021

As expectations for customer service continue to evolve, the intelligent apps of Microsoft Dynamics 365 continue to meet the demand for an exceptional customer experience. Read this blog post and contact Yocum Technology Group to learn more about how you can enable Always On service and reach your customers 24/7. 

Customer Service Trends

By Tim Yocum | May 18, 2021

To create a positive customer experience, organizations must understand customer behaviors, preferences, and expectations. This infographic highlights some of the key standards #Microsoft can help you achieve. Contact Yocum Technology Group to learn more today. 

HP uses artificial intelligence to transform its customer support experience

By Tim Yocum | May 17, 2021

To handle 600 million technical support contacts with an agile business process, HP built a virtual agent using the Microsoft Dynamics 365 AI solution for customer service. This video explains what they did and how they are providing a satisfying experience for their customers.

Integrate

By Tim Yocum | May 17, 2021

Did you know #Microsoft Teams has more than 500+ apps you can integrate? Streamline your work experience for more efficiency when you add the apps and services you love into Teams. Contact Yocum Technology Group to get started!

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By Tim Yocum | May 11, 2021

Customer service is rapidly becoming the number one factor when customers are choosing a brand. Microsoft’s Always On service empowers you to deliver meaningful, personalized interactions from live or virtual agents, day and night. Learn more when you subscribe.