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Whether you're looking to learn more about Artificial Intelligence, Machine Learning, the latest news on Azure, or just into tech in general, take a look at our latest blog posts! We post often about cutting edge technology and the latest innovations in the tech industry.

Deliver always-on service with Dynamics 365 Virtual Agent for Customer Service

By Tim Yocum | May 4, 2021

Discover how Microsoft Dynamics 365 Customer Service Insights and Power Virtual Agents delivers a 360-degree view of your service operation, along with machine-learned insights to help use data to make smarter decisions about what to optimize or automate. To learn more about how Microsoft empowers you to deliver exceptional customer experiences when you enable Always On Service, contact Yocum Technology Group.

Build Agile Business Processes Solution Overview

By Tim Yocum | May 4, 2021

You need to be able to adapt quickly to changes in the business landscape—maintaining efficiency, productivity, and continuity. Are you ready? Building agile business processes with #Microsoft is an important first step. This video can show you how to get started. Take a look:

Personalized Experiences

By Tim Yocum | May 3, 2021

In today’s content and product saturated marketplace, personalization is the key to standing apart from the competition. This infographic highlights the benefits of implementing an organization wide personalization strategy at scale with Always On Service from Microsoft.

4 strategies for modernizing your business applications

By Tim Yocum | May 3, 2021

The four key strategies from #Microsoft for modernizing your business applications are rehost, refactor, rearchitect, and rebuild. Learn more about these strategies, including when and why to use each, in this informative infographic:

Empower teams to deliver meaningful, personalized customer interaction

By Tim Yocum | April 27, 2021

Companies that prioritize and effectively manage customer experiences are three times more likely than their peers to significantly exceed their top business goals. Microsoft brings a 360-degree view of the customer profile, sentiment analysis, and omnichannel engagement to the customer service experience when you enable Always On service. Subscribe now to stay informed with Yocum Technology Group.

Ste. Michelle Wine Estates ensure business continuity with Dynamics 365

By Tim Yocum | April 27, 2021

Ste. Michelle Wine Estates has shifted from 90% in-person and 10% e-commerce to the reverse—90% e-commerce and 10% in-person. This switch was necessary to protect customers and employees. It was only made possible through agile business processes enabled by Microsoft Dynamics 365 solutions. Check out this video to learn how they did it.

Marston’s raises the bar with Microsoft Dynamics 365 Customer Insights

By Tim Yocum | April 27, 2021

When Marston’s needed help to learn as much as possible about their customers’ evolving tastes, they turned to the Microsoft suite of intelligent apps that communicate with one another to get the most out of collected data. Watch this video and contact Yocum Technology Group to learn more.

Subscribe now!

By Tim Yocum | April 26, 2021

Build agile business processes and transform your organization with #Microsoft solutions. Discover how you can get started today. Subscribe to ensure you won’t miss the latest updates and news.

Manage apps in Power Apps

By Tim Yocum | April 20, 2021

Microsoft Power Apps has got you covered. Whether you need to restore an old app version, update permissions, or manage security, this learning module can show you how. Manage your custom applications easily. Check out the learning module and get started today.

Join the community

By Tim Yocum | April 19, 2021

Build your community and watch your apps grow. Join the Microsoft Power Apps community to meet thousands of Power Apps peers and professionals. Leverage support, discover valuable insights, and join the global discussion. Access hundreds of videos and blogs and get started today!