Discover how Microsoft Dynamics 365 Customer Service Insights and Power Virtual Agents delivers a 360-degree view of your service operation, along with machine-learned insights to help use data to make smarter decisions about what to optimize or automate. To learn more about how Microsoft empowers you to deliver exceptional customer experiences when you enable Always On Service, contact Yocum Technology Group.

You need to be able to adapt quickly to changes in the business landscape—maintaining efficiency, productivity, and continuity. Are you ready? Building agile business processes with #Microsoft is an important first step. This video can show you how to get started. Take a look:

In today’s content and product saturated marketplace, personalization is the key to standing apart from the competition. This infographic highlights the benefits of implementing an organization wide personalization strategy at scale with Always On Service from Microsoft.

The four key strategies from #Microsoft for modernizing your business applications are rehost, refactor, rearchitect, and rebuild. Learn more about these strategies, including when and why to use each, in this informative infographic:

Companies that prioritize and effectively manage customer experiences are three times more likely than their peers to significantly exceed their top business goals. Microsoft brings a 360-degree view of the customer profile, sentiment analysis, and omnichannel engagement to the customer service experience when you enable Always On service. Subscribe now to stay informed with Yocum Technology Group.

Ste. Michelle Wine Estates has shifted from 90% in-person and 10% e-commerce to the reverse—90% e-commerce and 10% in-person. This switch was necessary to protect customers and employees. It was only made possible through agile business processes enabled by Microsoft Dynamics 365 solutions. Check out this video to learn how they did it.

When Marston’s needed help to learn as much as possible about their customers’ evolving tastes, they turned to the Microsoft suite of intelligent apps that communicate with one another to get the most out of collected data. Watch this video and contact Yocum Technology Group to learn more.

Build agile business processes and transform your organization with #Microsoft solutions. Discover how you can get started today. Subscribe to ensure you won’t miss the latest updates and news.