Siloed data sources can slow innovation to a crawl and lead to unfulfilling customer experiences. Watch how Helsana—a top Swiss insurance provider—reaped the full benefits of digital integration by using #Microsoft #Dynamics365 and #Azure. Then contact Yocum Technology Group to learn more about Microsoft solutions.
When analyzing what steps to take with digital transformation, Helsana—one of the largest health insurance companies in Switzerland—decided to focus on rethinking its interactions with customers. However, siloed information and disjointed customer touchpoints were preventing the insurer from seeing the complete picture of its customers’ journeys.
In this video, you’ll learn how Helsana utilized Microsoft Dynamics 365 to empower its customer service and sales teams with on-point customer insights that enabled tailored offers and services. You’ll also see how Microsoft Azure allowed for an increasingly secure and flexible environment that fostered innovation and improved Helsana’s ability to dynamically react to new challenges.