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Customers have more choices than ever. Treat every customer experience as a chance to deliver exceptional service with Always On service from Microsoft. Subscribe now to learn more. Create flexible operations to match customer demand. View: Create flexible operations to…

Is your team connecting while working remote? Leading with empathy and energy can be a challenge in virtual meetings. In this article from #Entreprenuer you’ll find five ways to lead virtual meetings more effectively—like setting an agenda, staying focused, and…

The American #RedCross is making better and quicker decisions, with more trustworthy data using #Microsoft #PowerApps. See how they’re leveraging other Microsoft solutions to help them fulfill their mission to alleviate human suffering. Watch the video here: The American Red…

The evolution of the customer experience means that companies need to treat every engagement opportunity as essential to earning and maintaining customer loyalty. This article from Dynamics 365 Principal Technical Specialist Tom Depew explains how Microsoft approaches meeting this goal…

To create a positive customer experience, organizations must understand customer behaviors, preferences, and expectations. This infographic highlights some of the key standards #Microsoft can help you achieve. Contact Yocum Technology Group to learn more today.  Customers’ expectations for the service…

As expectations for customer service continue to evolve, the intelligent apps of Microsoft Dynamics 365 continue to meet the demand for an exceptional customer experience. Read this blog post and contact Yocum Technology Group to learn more about how you…

Did you know #Microsoft Teams has more than 500+ apps you can integrate? Streamline your work experience for more efficiency when you add the apps and services you love into Teams. Contact Yocum Technology Group to get started! This infographic…

To handle 600 million technical support contacts with an agile business process, HP built a virtual agent using the Microsoft Dynamics 365 AI solution for customer service. This video explains what they did and how they are providing a satisfying…

Considering the adoption of virtual agent technology in your own enterprise? This article from Forbes looks at the many ways in which chatbots can improve an organization’s efficiency and performance. Microsoft’s virtual agents are built for your specific needs. Contact…