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Virtual assistants fill an essential role in your keeping your customers engaged 24/7. #Microsoft AI solutions to common customer and internal-facing issues are automatically within your reach, freeing up staff to focus on complex requests and high-value interactions. Check out…
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To stand out to customers in the energy market, AEP Energy had to find a way to meet rising expectations despite being technologically outgunned by larger competition. A new data platform built with Dynamics 365 became the cornerstone of their customer experience transformation. AEP Energy wanted to…
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According to the #NewYorkTimes, there “are more than 800 million cloud-connected Windows 10 devices in use and tens of thousands of clients worldwide.” #Microsoft continuously asks these users how they can do better. Read how this data is helping #IT…
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The foundation of any customer interaction is making a human connection. From smart coffee machines to personalized menu suggestions, AI will make your next trip to Starbucks the best it can be. Learn how in this video from the Microsoft…
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How is #RedLionHotels driving higher guest satisfaction? By maximizing value with the agile methodology of #Microsoft #Dynamics365 and #Teams. Check it out: Discover how Red Lion Hotels Corporation uses Dynamics 365 and Teams to digitally transform their internal processes to…
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CX is vital in helping a company retain its customers and grow its customer base through organic referrals. From intelligent chatbots available 24/7 to personal touch technologies, data-driven solutions are engaging customers in profound new ways. In this article, 11…
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Technologies and demands change. Harness the power of #Microsoft solutions and stay agile. For all the latest insights into agile business processes, plus news and tips, subscribe now. Modernize, automate, and adapt with Microsoft tools. Discover how to update technologies…
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Be there for your customers anytime, anywhere, in more ways than you ever imagined when you enable Always On Service with Microsoft. Don’t miss another post! Subscribe now. View: Subscribe now
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In this episode of This Week in Cognitive, host Noelle LaCharite explores how quick and easy it is to create a chatbot that can answer top-of-mind questions for employees or customers. Leveraging QnA Maker, she builds a bot in minutes from a FAQ website…
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As we look to a future workforce powered by a partnership between computers and humans, how can we design, govern, and use AI responsibly? To look at the rewards and potential impact of AI, Microsoft launched a study called “Future…
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