Map to Your Customers’ Sales Expectations

October 13, 2020

82% of customers want a seamless, cross channel experience with more human interaction. But 60% of companies lack a well-designed sales process. With Microsoft #Dynamics 365 for Sales, Yocum Technology Group can help you more easily manage multiple customer relationships,…

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Virgin Atlantic improves internal customer service with Power BI and PowerApps

September 29, 2020

Virgin Atlantic creates quick wins for internal #customerservice using #PowerBI to reveal previously difficult-to-access data. When it needed to empower its mobile workforce to develop business apps quickly and easily, Systems Development Manger Manuela Pichler turned to Microsoft Modern BI…

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Driving digital transformation with Microsoft Dynamics 365 to create an integrated, growth-enabling workplace

September 29, 2020

Learn how Red Lion Hotels successfully migrated their legacy systems into Microsoft Teams and Dynamics 365 to increase team collaboration and power effective, data-driven intelligence for sales strategies. Contact Yocum Technology Group to find out more. After growing into one…

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Rolls-Royce and new digital capabilities

September 22, 2020

With  Microsoft solutions for field service, Yocum Technology Group enables you to leverage automation to better organize business processes and give employees the data they need to deliver  exceptional  customer experiences.  With over 13,000 commercial aircraft engines in operation around…

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4 Keys to Satisfying 21st Century Customers

September 16, 2020

When nearly 60% of customers will move to a new brand or company for better customer service, it’s time to transform customer service from afterthought to priority. Read this article for tips. Contact Yocum Technology Group to learn how solutions…

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Microsoft Dynamics CRM Field Service Customer Success Story: Yougenio

September 8, 2020

Yougenio, an e-Digital company offering facility services via an e-commerce platform, uses Microsoft Dynamics 365 Field Service solutions to create remarkable customer experiences. With the support of Yocum Technology Group your company can, too. Watch this video for inspiration. See…

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Five Ways Big Data Can Help Your Business Succeed

September 3, 2020

Harvard Business Review shows 99% of businesses surveyed plan to implement big data analytics and AI, but only 30% have succeeded. With Microsoft Azure, Yocum Technology Group accelerates the transition, enabling you to use Microsoft Power BI and Dynamics 365…

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Michelin delivers with Microsoft Dynamics 365 for Field Service

August 11, 2020

In the 125 years Michelin has been in the tire game, the company has never stopped #innovating. Watch this video to see how Michelin harnesses the power of #Microsoft #Dynamics365 #technology to serve customers in game-changing ways–at home. Talk about…

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Seven Signs Your Business Should Move To A New CRM System

August 5, 2020

A good CRM system can empower employees and streamline processes. Is your CRM helping you innovate or holding you back? These 7 signs can help you assess whether you’ve outgrown your CRM. With Microsoft Dynamics 365 for Field Service, you…

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July 29, 2020

According to a recent survey, more than 90% of customers said they would consider taking their business elsewhere rather than work with a company that uses outdated technology. The solution? A single, integrated system that can grow with you. Contact…

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