Dynamics 365

Did you know #Microsoft Teams has more than 500+ apps you can integrate? Streamline your work experience for more efficiency when you add the apps and services you love into Teams. Contact Yocum Technology Group to get started! This infographic…

To handle 600 million technical support contacts with an agile business process, HP built a virtual agent using the Microsoft Dynamics 365 AI solution for customer service. This video explains what they did and how they are providing a satisfying…

Considering the adoption of virtual agent technology in your own enterprise? This article from Forbes looks at the many ways in which chatbots can improve an organization’s efficiency and performance. Microsoft’s virtual agents are built for your specific needs. Contact…

Oiselle is a small, fast-growing Seattle-based athletic apparel company. How did they manage to stay agile and flexible as a small business in a modernizing world? Come find out how Oiselle kept its team productive and collaborative, and contact Yocum…

Companies that prioritize and effectively manage customer experiences are 3x more likely to significantly exceed their top business goals. This video showcases how Microsoft Dynamics 365 delivers fast, personalized, intelligent support that exceeds expectations and creates customers for life. Contact…

The city of Houston is optimizing business processes to drive digital transformation. Their goal is resiliency—so they can meet challenges and overcome unexpected events quickly. Microsoft solutions are key. Learn how in this video: Optimizing business processes to meet challenges…

Customer service is rapidly becoming the number one factor when customers are choosing a brand. Microsoft’s Always On service empowers you to deliver meaningful, personalized interactions from live or virtual agents, day and night. Learn more when you subscribe. Don’t…

It’s crucial for your organization to build agile processes to keep up with change. Make sure you are ready. Subscribe today to stay updated with tips, updates, and insights from Microsoft. It’s crucial for your organization to build agile processes…

Discover how Microsoft Dynamics 365 Customer Service Insights and Power Virtual Agents delivers a 360-degree view of your service operation, along with machine-learned insights to help use data to make smarter decisions about what to optimize or automate. To learn…

You need to be able to adapt quickly to changes in the business landscape—maintaining efficiency, productivity, and continuity. Are you ready? Building agile business processes with #Microsoft is an important first step. This video can show you how to get…