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4 Keys to Satisfying 21st Century Customers

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American Express data shows that nearly 60 percent of customers try a new brand or a company just to find better customer service. In fact, 89 percent of customers often swap to a company's direct competitor after bad service. These findings easily transport customer service from the category of business afterthought to the category of business priority. Read this article to discover four tips to building customer loyalty, and contact Yocum Technology Group to learn how Microsoft solutions like Dynamics 365 for Field Service can support your efforts.

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Want To Be A Remote Worker? Get These Digital Skills

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How can digital skills enable your employees to work remotely?

With the right communication tools and apps geared toward facilitating better teamwork, the benefits of working remotely can include increased productivity and reduced downtime, not to mention hitting that sweet spot in work-life balance.

Does your team need help navigating communication tools and apps? Contact us to learn how we can help you create a connected digital workspace.

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Empowering remote work with Microsoft Teams

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In this infographic, discover suggestions to empower remote employees as they use Teams to embrace online communication, stay focused, share content, and stay connected.

View: Empowering remote work with Microsoft Teams

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Japanese waitress and self-taught Power BI and Azure developer digitally transforms her restaurant--and the industry


For Akiyoshi Shinobu, a waitress at Ebiya restaurant in Ise, Japan, creating superb dining experience for customers and a great place to work for colleagues has always been a passion. To accomplish both, she enrolled in a nearby computer school, and on her own time, taught herself Microsoft Power BI and Azure, and also became proficient in machine learning and A.I. Her immediate goal was to visualize the data generated by customer visits in order to improve the dining experience, deliver better service, and reduce food waste by the restaurant.

Today, the applications that she developed for Ebiya have been so effective, and become so well respected, that other restaurants and larger enterprises in the food service industry are calling upon Akiyoshi to help solve their problems. Watch the video to learn more about her incredible story.

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Innovate Infographic

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Moving Windows Server and SQL workloads to Azure provides flexible, scalable, and highly available cloud infrastructure. It also supports rapid innovation and digital transformation, freeing you to innovate. This infographic presents the benefits of running Windows Server and SQL Server on Azure.

View: Innovate Infographic

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Microsoft Dynamics CRM Field Service Customer Success Story: Yougenio


See how the field service capabilities from Microsoft Dynamics 365 have allowed Yougenio -- an e-Digital Services company -- to optimize field service operations and provide timely, outstanding service to customers. Learn how you can improve productivity and create remarkable customer experiences with Microsoft Dynamics 365 Field Service solutions.

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Run effective meetings with Microsoft Teams


This video is a virtual class on running meetings with Microsoft Teams, led by a Microsoft training specialist. In this class, you'll learn how to schedule and manage Teams meetings end-to-end. You'll see how to access meetings and content easily and assess which devices will work best. The video also covers how to use Teams before, during, and after your meeting to create the best experience for your remote team.

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Five Ways Big Data Can Help Your Business Succeed

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According to Harvard Business Review, 99% of businesses surveyed reported they intend to implement big data analytics and AI in the near future. On the flipside, only around 30% have succeeded. This article makes a case for accelerating plans to integrate big data analytics and AI into business practices. With the Microsoft Azure cloud, Yocum Technology Group helps turn plans into action by using Microsoft Power BI and Microsoft Dynamics to gain the deep data insights needed to spark innovation and growth.

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The value of moving to Azure

What's right for you? With Microsoft Azure, you have choices. Run part of your business in the cloud, on your terms and your timeline. Pay only for what you use. Take advantage of free assessment and migration tools. #Azure migration has so much cost-effective innovation, we'd love to share it with you.

Considering modernizing and moving your business to the cloud? You're not alone. You're also not the one thinking about security and compliance.

Microsoft Azure has advanced security features and more compliance certifications than any other public cloud provider. Full back up and recovery to the cloud and built-in security features across on-premises and cloud deployments. Single sign on (SSO) for each employee, extending local user identities and permissions to the cloud.

For the best in security and compliance, Microsoft Azure sits alone.

View: The value of moving to Azure

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Get started with Microsoft Teams quick start

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This quick start guide is full of information to help you make the most of Microsoft Teams. With this tool, your employees have a shared workspace for conversations, files, and meetings. Everyone can be more engaged and effective, even when working remotely. Review this guide to access actionable tips for better connection, collaboration, and productivity.

View: Get started with Microsoft Teams quick start

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