Discover how Microsoft Dynamics 365 Customer Service Insights and Power Virtual Agents delivers a 360-degree view of your service operation, along with machine-learned insights to help use data to make smarter decisions about what to optimize or automate in order to deliver exceptional customer service.


An organization’s ability to adapt quickly to changing circumstances has never been more critical. You need to ensure that your team stays productive and efficient through twists and turns. Building agile businesses from Microsoft can help. Learn how in this brief overview video.

In today’s content and product saturated marketplace, personalization is the key to standing apart from the competition. This infographic highlights the benefits of implementing an organization wide personalization strategy at scale.

View: Personalized Experiences

Discover four key strategies for modernizing your business applications—rehost, refactor, rearchitect, and rebuild. In this infographic, you’ll learn why and when to use these specific strategies.

View: 4 strategies for modernizing your business applications

Empower teams to deliver meaningful, personalized customer interaction. Subscribe now!

View: Empower teams to deliver meaningful, personalized customer interaction


In this video, see how Ste. Michelle Wine Estates continues to prioritize the safety and well-being of its employees and customers during the COVID-19 pandemic. The company has taken numerous precautions to minimize risk and has transformed business processes to serve its customers during these difficult times. Microsoft Dynamics 365 solutions help this company stay in touch with employees, maintain facilities, meet new business requirements, and more.


With six breweries and 1500 pubs, Marston’s needed help to learn as much as possible about their customers’ evolving tastes. In this video, the company’s heads of technology development and marketing talk about the benefits of the Microsoft suite of intelligent apps that communicate with one another to get the most out of collected data.

Discover how you can build agile business processes and transform your organization.

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Although Garner Foods is based in South Carolina, they sell hot sauce and Green Mountain Gringo brand products all over the world. With digital tools, their projects are easily managed remotely, and team members can work from anywhere.

Garner Foods chose to partner with Microsoft 365 Business to easily onboard new employees and to secure company data stored on countless devices. With employees and sales representatives traveling all over the United States, being able to securely work and collaborate from any device has played a huge role in the company’s ongoing success.


Every role within an organization needs specific tools and data to do their job as best they can. This task is more complex than it sounds, though. Without the required scalability and customization options, even small businesses can struggle when obtaining relevant information, let alone large, multinational corporations.

If done right, however, the payoff is well worth it. Companies gain access to previously untapped data sources and the ability to filter such data according to each person’s role within the organization. When combined with the right integrated productivity tools and digital collaboration software, this allows for unparalleled levels of adaptability, efficiency, and risk management.

In this video, you’ll learn how Finning has utilized IoT to connect its entire organization, enabling each person to view relevant data depending on their role within the company.