Azure Stack

Subscribe now!

May 25, 2021

Subscribe and follow for real customer stories, advice from the experts, and up to date insights and tips. Don’t miss a post! For news, updates, and insights on remote work, best-in-class software, and more, subscribe now! View: Subscribe now!

Read More

Create flexible operations to match customer demand

May 25, 2021

Customers have more choices than ever. Treat every customer experience as a chance to deliver exceptional service with Always On service from Microsoft. Subscribe now to learn more. Create flexible operations to match customer demand. View: Create flexible operations to…

Read More

5 ways to lead effective meetings with your remote team

May 24, 2021

Is your team connecting while working remote? Leading with empathy and energy can be a challenge in virtual meetings. In this article from #Entreprenuer you’ll find five ways to lead virtual meetings more effectively—like setting an agenda, staying focused, and…

Read More

American Red Cross – Power Platform and Microsoft Teams – Microsoft Ignite 2019

May 24, 2021

The American #RedCross is making better and quicker decisions, with more trustworthy data using #Microsoft #PowerApps. See how they’re leveraging other Microsoft solutions to help them fulfill their mission to alleviate human suffering. Watch the video here: The American Red…

Read More

Always-on customer engagement: It’s not just omnichannel anymore

May 24, 2021

The evolution of the customer experience means that companies need to treat every engagement opportunity as essential to earning and maintaining customer loyalty. This article from Dynamics 365 Principal Technical Specialist Tom Depew explains how Microsoft approaches meeting this goal…

Read More

Customer Service Trends

May 18, 2021

To create a positive customer experience, organizations must understand customer behaviors, preferences, and expectations. This infographic highlights some of the key standards #Microsoft can help you achieve. Contact Yocum Technology Group to learn more today.  Customers’ expectations for the service…

Read More

How virtual agents transform the customer experience

May 18, 2021

As expectations for customer service continue to evolve, the intelligent apps of Microsoft Dynamics 365 continue to meet the demand for an exceptional customer experience. Read this blog post and contact Yocum Technology Group to learn more about how you…

Read More

Integrate

May 17, 2021

Did you know #Microsoft Teams has more than 500+ apps you can integrate? Streamline your work experience for more efficiency when you add the apps and services you love into Teams. Contact Yocum Technology Group to get started! This infographic…

Read More

HP uses artificial intelligence to transform its customer support experience

May 17, 2021

To handle 600 million technical support contacts with an agile business process, HP built a virtual agent using the Microsoft Dynamics 365 AI solution for customer service. This video explains what they did and how they are providing a satisfying…

Read More

A New Generation of Intelligent Chatbots Will Transform the Way Services Are Delivered

May 11, 2021

Considering the adoption of virtual agent technology in your own enterprise? This article from Forbes looks at the many ways in which chatbots can improve an organization’s efficiency and performance. Microsoft’s virtual agents are built for your specific needs. Contact…

Read More