5 min read
Yocum Technology Group (YTG) has been at the forefront of digital transformation for over 10 years, helping businesses streamline processes and enhance customer experiences. One of their standout offerings is building virtual assistants using Microsoft Power Virtual Agents, a no-code chatbot platform perfect for automating customer service and internal workflows.
What is Microsoft Power Virtual Agents?
Microsoft Power Virtual Agents allows anyone to build intelligent chatbots without needing deep programming skills. It's designed for businesses to create bots that handle everything from customer inquiries to automating internal tasks, saving time and resources. Here's why YTG loves it:
- No-code development: You don't need to write a single line of code to build powerful bots.
- Natural Language Processing (NLP): Bots understand what users mean, not just what they say.
- Seamless integration with Microsoft Power Platform: Bots can trigger workflows using Power Automate or interact with Dynamics 365 for complete automation.
- Omnichannel deployment: You can deploy these bots across multiple platforms, such as Microsoft Teams, your website, and even Facebook.
- Analytics: Built-in performance metrics help fine-tune your chatbot for better results.
At YTG, we take this foundation and build intelligent chatbots that help businesses scale without increasing operational costs. Check out our application modernization services to see how we can help you modernize your business systems.
Powering Your Virtual Assistants with AI and Copilot
By integrating Microsoft's Copilot technology into Power Virtual Agents, YTG can accelerate bot development by up to 80%. Here's what Copilot brings to the table:
- AI-driven suggestions: Copilot uses AI to suggest conversation flows and automation, speeding up development.
- More innovative chatbots: Bots generate more accurate and human-like responses, ensuring smoother conversations.
- Streamlined user experience: Natural, AI-powered conversations increase customer satisfaction and engagement.
Using Copilot, we've helped clients build bots faster and more efficiently, allowing them to focus on their business. Want to learn more about how we use AI to revolutionize customer service? Contact us today to discuss your project.
How Power Virtual Agents Transform Businesses
Businesses are increasingly looking for ways to automate and improve customer service. A well-designed chatbot can reduce the number of repetitive tasks your team handles and increase response times. This is where Power Virtual Agents shines, and YTG's expertise ensures you get the most out of it. Here's what you get with our approach:
- Cost savings: Virtual assistants reduce the need for human intervention in simple tasks, freeing up your staff to focus on more important work.
- Improved efficiency: Bots streamline business processes, from data entry to HR ticketing, using automation platforms like Power Automate.
- Better customer satisfaction: Your customers get faster responses 24/7, without waiting for a human agent.
Learn more about how we've transformed businesses through cloud migration and modernization for greater operational efficiency.
Integration with Microsoft Power Platform
YTG integrates Power Virtual Agents into the entire Microsoft Power Platform. By connecting with Power Automate, you can build workflows that take action based on bot interactions, like sending emails, generating reports, or updating databases. We also incorporate Azure Cognitive Services for AI-powered capabilities like sentiment analysis and real-time language translation.
We don't stop at chatbots—we help you leverage the entire Microsoft ecosystem to drive innovation and business growth. Need help with modern work solutions? Check out our modern work solutions to see how YTG can help you stay ahead.
Future-Proof Your Business with YTG
The AI market is exploding. According to Microsoft, 71% of companies already use AI, with a return of $3.5 for every dollar invested. YTG is here to ensure that your business doesn't get left behind. Whether it's building a virtual assistant or automating your business processes, we've got you covered.
To start your digital transformation journey, learn more about our services, or contact us to get started.
