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By Yocum Technology Group LLC | July 20, 2021
Yocum Technology Group LLC

Microsoft Insights enable growth in any industry. Subscribe and stay informed with Yocum Technology Group to learn more. Powerful insights based on real data are at the core of informed business decisions. Subscribe now to learn more! View: Subscribe now!

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Fashion retailer BESTSELLER trims fraud and loss with Dynamics 365 Fraud Protection

By Yocum Technology Group LLC | July 20, 2021
Yocum Technology Group LLC

Fashion retailer BESTSELLER had a problem when it came to losing revenue to false returns and theft, but they couldn’t identify the issue consistently across geographies. They deployed Microsoft Dynamics 365 Fraud Protection to help. After a successful pilot program,…

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Combatting financial crime infographic

By Yocum Technology Group LLC | July 19, 2021
Yocum Technology Group LLC

Dynamics 365 Fraud Protection is powered by the same technology that helps Microsoft protect more than 1 billion of its own e-commerce transactions each year, leading to hundreds of millions of dollars in savings related to fraud and increased acceptance…

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Security Analytics and Operations: Industry Trends in the Era of Cloud Computing

By Yocum Technology Group LLC | July 19, 2021
Yocum Technology Group LLC

Find out how adopting cloud-based security—including automation, orchestration, and machine learning technologies—can help your organization address operational and scalability challenges in the cloud era. Subscribe to learn more! Turn your organization to cloud-based security and address data capacity and infrastructure…

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Chatbots

By Yocum Technology Group LLC | July 13, 2021
Yocum Technology Group LLC

Virtual assistants fill an essential role in your keeping your customers engaged 24/7. #Microsoft AI solutions to common customer and internal-facing issues are automatically within your reach, freeing up staff to focus on complex requests and high-value interactions.  Check out…

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AEP Energy lights up personalized experiences with Dynamics 365 Customer Insights

By Yocum Technology Group LLC | July 13, 2021
Yocum Technology Group LLC

To stand out to customers in the energy market, AEP Energy had to find a way to meet rising expectations despite being technologically outgunned by larger competition. A new data platform built with Dynamics 365 became the cornerstone of their customer experience transformation.  AEP Energy wanted to…

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How Starbucks is using AI to improve the customer experience

By Yocum Technology Group LLC | July 13, 2021
Yocum Technology Group LLC

The foundation of any customer interaction is making a human connection. From smart coffee machines to personalized menu suggestions, AI will make your next trip to Starbucks the best it can be. Learn how in this video from the Microsoft…

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The Great IT Awakening

By Yocum Technology Group LLC | July 13, 2021
Yocum Technology Group LLC

According to the #NewYorkTimes, there “are more than 800 million cloud-connected Windows 10 devices in use and tens of thousands of clients worldwide.” #Microsoft continuously asks these users how they can do better. Read how this data is helping #IT…

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Customer Story of RLH Corporation, Dynamics 365, and Teams

By Yocum Technology Group LLC | July 12, 2021
Yocum Technology Group LLC

How is #RedLionHotels driving higher guest satisfaction? By maximizing value with the agile methodology of #Microsoft #Dynamics365 and #Teams. Check it out: Discover how Red Lion Hotels Corporation uses Dynamics 365 and Teams to digitally transform their internal processes to…

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Leveraging Tech to Improve Customer Experience: 11 Smart Techniques

By Yocum Technology Group LLC | July 12, 2021
Yocum Technology Group LLC

CX is vital in helping a company retain its customers and grow its customer base through organic referrals. From intelligent chatbots available 24/7 to personal touch technologies, data-driven solutions are engaging customers in profound new ways. In this article, 11…

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