When nearly 60% of customers will move to a new brand or company for better customer service, it’s time to transform customer service from afterthought to priority. Read this article for tips. Contact Yocum Technology Group to learn how solutions like Microsoft Dynamics 365 for Field Service can help you more easily satisfy the new breed of 21st century customers.
American Express data shows that nearly 60 percent of customers try a new brand or a company just to find better customer service. In fact, 89 percent of customers often swap to a company’s direct competitor after bad service. These findings easily transport customer service from the category of business afterthought to the category of business priority. Read this article to discover four tips to building customer loyalty, and contact Yocum Technology Group to learn how Microsoft solutions like Dynamics 365 for Field Service can support your efforts.